Support Center

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FAQ

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Common Topics

Getting Started
Learn how to create your first design, choose a template, and customize it.
Placing a Print Order
Select a print shop, choose a package, upload payment proof, and track your order.
Payment Methods
We support various local payment methods. Upload your payment proof after placing an order.
Design Editor Help
Use text, shapes, images, and assets. Export as PNG, JPG, SVG, or print-ready PDF.
Order Status Tracking
Track your order through: Submitted → Confirmed → Printing → Quality Check → Ready → Completed.
Account & Brand Kit
Save your brand colors, fonts, and logo in Brand Kit for quick access across designs.